|Submited By: Guma on 05/12/2007|
I specified "APC RBC 45 for BE350" as the search inputs. No. 45 Battery Cartridge with the picture of the battery with APC RBC 45 battery was shown for purchase.
The received battery is completely different from what shown on the web search results and the connectors do not fit at all. The telephone number of the sender on the shipping box is not a working telephone number when I called.
Then, I got the telephone number later from other places, and I called the telephone number on the web listing. The person responsible for the return claimed that the product is correct. She refused to send the paid postage return slip.
As result from my last post customer feedback, I received two emails from the seller. The person from the company sent me the email and claimed to be willing to let me return if I am willing to change my feedback from nagative to positive on the Amazon as my previous negative feedback will impact their business. I responded that I will be willing to add additional comments to handle the refund or exchange when my transaction is completed either with a proper return process or a correct product. I have not heard from her since her last email.
The above was my experience as a customer.