|Submited By: Tricia Rose on 08/16/2008|
I have an older model of this food processor. Let me tell you, one time after using it a screw in the lid stripped itself out while powered on and ruined the lid. I called the company and was greeted by a horrendously incompetent worker who refused to help me. I told her it was a wedding gift at the beginning of the conversation.
At the end of the conversation, when she refused to help me in any way, I told her that I will never buy Hamilton Beach again. "I thought you said it was a gift anyway?" was her response.
Mine? "I m in my twenties. Do you really think this is going to be the last appliance I ever own?"
I HAVE NOT bought any of their products since, and if someone doesn t know better and buys when for me, I promptly return it to the store for a different brand. Even if I like the layout or color of the HB better!
(By the way--did try again after that, thinking maybe I got a crabby CS rep--the next one was equally as unhelpful and rude!)
Hamilton Beach=Two Thumbs WAY Down!