|Submited By: A.Lorenzo on 01/09/2009|
The Tripp works; you plug it in and it works. However, it started to loose points on a couple of issues. First, it does not come with a "recycle" return label like APC has, so you have to flip for the shipping bill yourself. Not expensive, but a bit inconvenient. Second, the RBC7A did not fit nicely into my APC Smart UPS 1500. The width was just a bit wide. It almost seemed that it was slightly bulging on the sides. So the front stuck out just enough to where the front covers did not fit correctly. I had to force everything back together. Lastly, here is where it really lost points for me. I called Tripp customer service about the situation and they treated me with such indifference that they pretty much told me that that s your problem. I was quite stunned by the response and was wondering how they can call themselves "customer service."